000 00345nam a2200145Ia 4500
008 180928s9999 xx 000 0 und d
100 _a"Kumar, V."
245 0 _aManaging customers for profit
260 _bPearson Education
260 _c2008
300 _a296 p.
365 _b499
650 _a"Managing,Customers,for,Profit"
942 _cBK
999 _c3161
_d3161