Besterfield, Dale H. <br/><br/>
Total Quality Management 

 - 5 
 - Noida:  Pearson,  2019. 
 - xxi, ill., 622 p. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Dewey Class. No.: </label>658.562 BES